Kensington Mouse not working?

Question

Hello there
I seem to have a problem relating to my "Kensington Ergonomic Wireless Mouse". It was just working fine one day and then it all of a sudden stops working. My computer is definitely a VAIO Fit 14. It have noticed that I accidentally "broken" the mouse USB port. One day I dropped my PC and the port popped open with all it's mechanical parts out. I simply put it back in and sealed the cover and it started working again, but that was almost a month ago. I tried replacing the batteries but it doesn't help at all. I tried the little button that on the USB port which is suppose to do something called "connect" (which I have no idea what it does) but still doesn't work. I tried restarting, replugging it, scanning the PC, trying the Device Manager and fiddling with the Human Interface thingy. Please help!
If anyone is wondering, this is the full report of my system:
SYSTEM
PC name: VAIO
Operating System: Windows 8 Single Language 64-bit (6.2, Build 9200)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System model: SVF14A15SGB (I deciphered this to point out that I have a VAIO Fit 14 PC (SVF14))
BIOS: R0200DA
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 4096MB RAM
Page file: 2819MB used, 5251MB available
DirectX Version: DirectX 11

DISPLAY
Device
Name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Device Type: Full Display Device
Approx. Total Memory: 1763MB
Current Display Mode: 1600 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor

Drivers
Main Driver: igdumd64.ddl,igd10umd64.dll,igd10um
Version: 9.17.10.2963
Date: 3/14/2013 10:33:41 AM (I know that this is off)
WHQL Logo'd: Yes
Feature Levels: 11.0, 10.1, 10.0, 9.3, 9.2, 9.1
Driver Model: WDDM 1.2

DirectX Deatures
DirectDraw Acceleration: Enabled
Direct3D Acceleration: Enabled
AGP Texture Acceleration: Enabled

SOUND 1
Device
Name: Speakers (Razer Surround Audio Controller)
Hardware ID: *RZMAELSTROMVAD
Manufacturer ID: 1
Product ID: 100
Type: WDM
Default Device: Yes

Drivers
Name: RzMaelstromVAD.sys
Version: 6.01.7600.16385 (English)
Date: 11/21/2013 4:59:28 PM
WHQL Logo'd: No
Other files:
Provider: Razer

There is a SOUND 2 but it seems irrelevant to post it here

INPUT
Device Name - Status - Controller ID - Vendor ID - Product ID - Force Feedback Driver:

Mouse - Attached - n/a - n/a - n/a - n/a
Keyboard - Attached - n/a - n/a - n/a - n/a
Atmel maXTouch Control - Attached - 0x03EB - 0x8812 - n/a

I'll try to provide more info if needed

Answer 1

Kensington Wireless Keyboard Not Working

Answer 2

Before you go hunting and doing full system installs. Try a restoration point if setup. Look for a date range prior to your issue.



If it still fails. Do you have a second system you can access. Try checking if this mouse works in that system. If the fault continues then you know the mouse is faulty. If not you can then start doing a drive reinstall.

Answer 3

For the best answers, search on this site https://shorturl.im/avYL8



Try a different mousing surface...if you are on a single color I think optical mice can be slightly screwy. If that doesn't work just contact the company you bought it from or get an RMA from Kensington.

Answer 4

Re-install the driver for it.

Answer 5

update your driver for it