I'm having a problem with an ATI Radeon HD 4800 series graphics card, can I get some help?

Question

I've Emailed customer support, I'm going to contact the place I purchased the card from, but I need all the help I can get.

About 4 Weeks ago I started experiencing crashes while playing a game called Team Fortress 2.
About 2 seconds after the main screen would load, the screen would display thin, multicolored vertical lines, the sound would start to loop, and I have to reboot my computer ( http://home.comcast.net/~hayman5/images/VertStripesCrash.jpg It looks exactly like this) I reinstalled Steam, and the problem went away, but then I noticed that a few days later, every game I run now encounters the "Vertical Line Crash" (Including TF2). I've Emailed AMD and they are taking their time sending me automated suggestions that don't do jack. So I'm using every available resource to help solve my problem.

First off, here are my specs

Windows Vista x64
Intel i7 Processor
ATI Radeon HD 4800 series GPU
450 watt PSU

All of my drivers are up-to-date, I'm running Catalyst version 10.6
Have DirectX 10

So far everything Ive done has failed:

Reinstalled Drivers, Uninstalled/Reinstalled anything from ATI, and most of the things that came off the top of my head. Ive looked through forums, and there's really no help there other than people suggesting that I should replace it. I really don't want to go through the whole RMA process, Any body have any suggestions?

Answer 1

Ati Radeon Hd 4800 Specs

Answer 2

I have a question. Do you still hear things going on or is this a hard lock? If you still hear things the chances are that the video card is overheating. I would suggest getting some extra PCI cooling fans inside of your case, those are usually cheap and increase airflow inside of the unit.



Also, try starting up the system without your side of the case on. Look in there and make sure that your fan is spinning. If you have a PC Health in your System BIOS my recommendation is to see if it has a GPU Fan Speed in there.



One last thing, that Power Supply seems rather low for this system. My recommendation is to upgrade to a 600 watt.

Answer 3

Opps, misread your post. If its everygame, I would start considering heat related issues or non-gpu driver issues.



Based off of the looping, I would have to ask you if you updated your chipset driver. That form of crash is often related to chipset driver problems. Other things you might want to consider are the network driver, as that can occasionally cause problems.



More then likely, its going to be a driver issue, and I would be hesitant to RMA it just yet.



Also, have you made sure that your PC has enough power. 450w on a 4800 seems very low to me, especially when thats put in with an i7

Answer 4

the cardboard is probably too warm. Open up the case of the gadget and run a activity (do no longer touch the areas interior). factor a table fan at it. If the activity would not artifact interior of an hour, your concern is interior the cooling. the two get a extra useful case or upload extra followers to your previous one. If working the cardboard with the case open and a table fan beside it would not help, the cardboard is broken. (by utilising the way, whilst the technician instructed you the RAM grew to become into the subject, did you replace the previous RAM or only upload extra?)

Answer 5

here are a few trouble shooting suggestions.



1/ check the temp of you gpu while under full load

2/ try a different graphics card and see if these problems persist

3/ check if a 450w PSU is sufficient for your system (sounds kinda low to me)



Edit: is any part of your system overclocked?

Answer 6

Check if its overheating and perhaps you could try to overclock your fan if it. Its easy to do in CCC-> ATI overdrive