Need help with USB driver please?

Question

Ok so here is my issue.

I have added music to my phone before from the computer, what I do is I use a USB cord and plug it into my phone and then something will pop up and I can access my music. But this morning when I tried to put music on my phone nothing popped up, it said the USB driver could not be found, i tried unplugging it and putting it back in but it doesn't work. Can anyone help?

my phone is a samsung R355C from straigh talk and has a buitl in MP3 thanks if someone can help.

Answer 1

How many drives have you tried? Have you tried those in other computers? Sounds like

you might have a group of bad drives. It is also possible that the system is taxed and can't

support more USB devices (possibly indicating a weak system) and a 'Powered USB Hub' might

work. For a PC the on-board USB can be disabled and an add-in USB card can be used which

is not expensive.



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Make a Restore Point so you can get back to where you are though it should not be needed.

How to Create a System Restore Point in Windows 7

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html



How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html





References to Vista also apply to Windows 7.



Do these to clear corruption and repair/replace damaged/missing system files.



Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN



sfc /scannow



How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html



Then run checkdisk (chkdsk).



How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html



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Then lets refresh the USB Stack

Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW -

Show Hidden Devices



Now look everywhere EXCEPT USB Controllers for your device and if you find them (may have

more than one of each) under Disk Drives you may have several - RIGHT CLICK and UNINSTALL

for all instances. (There may be none.) (The device here is one of the drives you can't find which

may or may not be present in this area.)



Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and

UNINSTALL all except the category itself - REBOOT - this refreshes the drive and the USB stack



This KB shows the XP how to and the Vista and Windows 7 methods are identical

http://support.microsoft.com/kb/310575

Here is a utility to help but do the above 1st.



USBDeview is a small utility that lists all USB devices that currently connected to your computer,

as well as all USB devices that you previously used. Run it Options and check the 1st three choices

to see if any are there.



http://www.nirsoft.net/utils/usb_devices_view.html



You would remove all instances of the devices then reboot.



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If needed try both of these :



Tips for solving problems with USB devices - and a Mr Fixit

http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB



Hardware devices not detected or not working - Mr Fixit

http://support.microsoft.com/gp/hardware_device_problems

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This might be helpful to determine if incorrect driver is loading.



DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html



Hope this helps.

Answer 2

First plug your phone to the computer. Open start menu, move cursor to computer, right click and select manage. in Computer Management, select device manager. Underneath Universal Serial Buss controller find the driver with yellow icon. Right click and update driver software automatically. when its done and nothing happen, right click and select uninstall. After completely uninstalled, restart your computer with the phone still plugged in, it will fix on its own. Enjoy.

Answer 3

look at your USB driver, see if it has a tiny switch / button on it (or lock or un lock symbol)



I had one that had a tiny switch that protected the data