How to find Dell external hard drive service tag?

Question

I have recently bought a Dell 1 TB Portable External Hard Drive USB 3.0 and according to the legal documentation attached I have 2 year warranty on it. My Dell XPS 15 L502X Laptop no longer has warranty.

My hard drive is currently having problems and in order to get technical support from Dell I need to enter it's service tag or express service code but I can't find either of those anywhere on the hard drive itself, the box or on any of the papers that came with it. It's from the official website.

How do I find out what my express service code or service tag is? If I can't, how do I get technical support from Dell without paying for it? I have warranty on this hard drive so I shouldn't have to pay or go out of my way to resolve this issue.

Answer 1

Hi Konan,



We regret the inconvenience caused to you. As you mentioned that the external hard drive is brand new and is not working, please click http://dell.to/UrR94G and update the driver for USB 3.0



Also, I would suggest you to connect the hard drive in a different USB port of your XPS 15 laptop. Also, try connecting the same in a different system if possible as it would be a good way to isolate the issue. If the hard drive works fine in a different computer, then the issue is with your laptop.



When you call tech support, the IVR prompts you to enter the service tag of your Dell product. As the external hard drive does not have a Service Tag or Express service code, you can enter the Service Tag of your Dell computer itself. The link mentioned below would give you details on where to locate the service tag on a Dell product.



http://dell.to/W8V8DA



If you would like me to assist you in this regard, please email me your computer’s Service tag at [e-mail]



Do mentioned your name as it appears on the account so that I can check your system details and help you in the best possible manner.



However, if you would like to call Technical support, you can enter your computer’s Service Tag in the IVR and when you speak to the representative, let them know about the issue you are facing with the external hard drive. They would ask you to provide the order number for the external hard drive which you would have received in an order confirmation email at the time of purchase.



Thanks & Regards

Vishal S

Answer 2

Dell Service Tag Warranty

Answer 3

Dell Express Service Code

Answer 4

i bought 10 of Dell external hard disk, how to register it? i can t find the service tag, what is this supposed to be like this? it is really hard to register.

Answer 5

you are able to yet you overheating could be from yet another source identity reccomend a million. turning down you photos settings. 2. get a cooling mat 3. get a can of air and blow out you laptop vents 4. close down pointless classes before playiong

Answer 6

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