My mouse device is not working in windows 7 its showing error code 10,buts its working in windows xp?

Question

My mouse device is not working in windows 7 its showing error code 10,buts its working in windows xp?

Answer 1

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Answer 2

This might help anyone still using XP:



My PS2 mouse quit working after a software install corrupted the drivers.



Although I have System Restore enabled, it did not work because of automatic updates added since creation of the last restore point (another good reason for not using auto update).



To recover, I used the keyboard to navigate to Control Panel --> System --> Device Manager and deleted the mouse entry.



Then, using another computer, I created the following text file, giving it a "reg" extension and copied it into the registry (again, navigating with the keyboard).

=============================



Windows Registry Editor Version 5.00



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}]

"Class"="Mouse"

"UpperFilters"=hex(7):6d,00,6f,00,75,00,63,00,6c,00,61,00,73,00,73,00,00,00,00,\

00

@="Mice and other pointing devices"

"Icon"="-2"

"Installer32"="SysSetup.Dll,MouseClassInstaller"

"NoInstallClass"="1"

"TroubleShooter-0"="hcp://help/tshoot/hdw_mouse.htm"



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0000]

"EnumPropPages32"="syssetup.dll,PS2MousePropPageProvider"

"LocationInformationOverride"="plugged into PS/2 mouse port"

"InfPath"="msmouse.inf"

"InfSection"="PS2_Inst"

"ProviderName"="Microsoft"

"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01

"DriverDate"="7-1-2001"

"DriverVersion"="5.1.2600.0"

"MatchingDeviceId"="*pnp0f13"

"DriverDesc"="PS/2 Compatible Mouse"



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0001]

"EnumPropPages32"="syssetup.dll,PS2MousePropPageProvider"

"LocationInformationOverride"="plugged into PS/2 mouse port"

"InfPath"="msmouse.inf"

"InfSection"="PS2_Inst"

"ProviderName"="Microsoft"

"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01

"DriverDate"="7-1-2001"

"DriverVersion"="5.1.2600.0"

"MatchingDeviceId"="*pnp0f13"

"DriverDesc"="PS/2 Compatible Mouse"



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0002]

"InfPath"="msmouse.inf"

"InfSection"="HID_Mouse_Inst"

"InfSectionExt"=".NT"

"ProviderName"="Microsoft"

"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01

"DriverDate"="7-1-2001"

"DriverVersion"="5.1.2600.0"

"MatchingDeviceId"="hid_device_system_mouse"

"DriverDesc"="HID-compliant mouse"



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0003]

"InfPath"="msmouse.inf"

"InfSection"="HID_Mouse_Inst"

"InfSectionExt"=".NT"

"ProviderName"="Microsoft"

"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01

"DriverDate"="7-1-2001"

"DriverVersion"="5.1.2600.0"

"MatchingDeviceId"="hid_device_system_mouse"

"DriverDesc"="HID-compliant mouse"



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0004]

"InfPath"="msmouse.inf"

"InfSection"="HID_Mouse_Inst"

"InfSectionExt"=".NT"

"ProviderName"="Microsoft"

"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01

"DriverDate"="7-1-2001"

"DriverVersion"="5.1.2600.0"

"MatchingDeviceId"="hid_device_system_mouse"

"DriverDesc"="HID-compliant mouse"



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\*pnp0f13]

"Service"="i8042prt"

"ClassGUID"="{4D36E96F-E325-11CE-BFC1-08002BE10318}"



===============

After rebooting, my mouse was back to normal.



The usual caveats about messing with the registry apply.

Answer 3

Try to install the motherboard drivers for your motherboard in windows or open device manager and install the mouse drivers manually. Select the path of your motherboard drivers in it.

Answer 4

Code 10



If the device has a FailReasonString value in its hardware key, that string is displayed as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message:

This device cannot start. (Code 10)

Recommended resolutions



Here are some things that you can try to resolve this problem.



Update the driver



In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.



You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.



View the article in the Microsoft Knowledge Base



For more information about Code 10-related errors , click the following article number to view the article in the Microsoft Knowledge Base:

943104 (http://support.microsoft.com/kb/943104/ ) Description of Code 10-related errors that Device Manager generates on Windows XP-based computers