Why does my wacom tablet keep zooming in?

Question

I am using the art program Autodesk Sketchbook that I got with my Wacom Create tablet. For a few weeks now it keeps randomly zooming in to 3000% and even if I zoom out again it zooms in. I don't even click it just zooms!! My mouse does not have this issue. I am getting pissed off because I haven't even had this tablet a year. If I had enough money to buy a new one I would but this one was a gift to me and i don't have near enough. I really want to use my tablet but I can't because it is being stupid. I am getting really mad at it and i don't know what the heck to do.

Answer 1

To tell the truth, I never heard of anyone having a problem with wacom tablets, I have one and been using it for the past 4 years.. unless there is an obvious history of spilling something on it, like spilling a coke..



My Wacom tablet has buttons and touch controls that controls certain functions on the software (I never used Autodesk, I have Painter12).. furthermore, I can assign the buttons on my tablet for zooming or scrolling with the Wacom software that comes with tablet..



If your Wacom tablet (mine is different from yours) has such buttons and controls, open the Wacom software or its control panel (usually come with the Wacom tablet) and deactivate those buttons and controls that are responsible for zooming (to be safe, deactivate anything that has the word "scrolling" function).. hopefully, it would temporarily solve your zooming problem..



If that fails, you need to contact Wacom tech support for advice..

http://us.wacom.com/en/support



I have a similar problem but with a different button, the simplest way to explain it is as if someone is pressing the delete key, which is really annoying when typing a message or highlighting a picture..



After excluding ghosts and demons, I contacted Toshiba tech support (my laptop is Toshiba Seattleite A500).. and they told me to disconnect the tablet and the mouse and use the laptop without them for few days.. they also asked me to give them a little detail about my antivirus program I am using next time I contact them..



it turned up that after few days using the laptop without the mouse and the Wacom tablet, the delete keystroke started to play on its own..



The conclusion was that my keyboard was at fault, and they recommended to replace the keyboard immediately (they even have those DIY YouTube videos on replacing the keyboard on laptops)..

and they excluded a malware (a computer virus) because my antivirus is from a good brand Norton and with virus definitions upto date..



I advise you to change the controls on the tablet to cancel the zooming (and or scrolling function)function, if any.. if fail, disconnect the Wacom tablet from your computer completely and update your antivirus program, the Wacom driver, and the OS on you computer, if any are available..



If all fail, contact the Wacom and maybe the computer tech support for help..



All the best..

Answer 2

My Wacom 12WX does the same thing. it will decide to zoom in to max on its own. it's not limited to any single program. it also will force most other programs to scroll. when I try to zoom out (even after disconnecting the wacom it will continue to do this. I know that it has something to do with the wacom because it only happens when it is in use and won't trigger until I touch the device. The only fix I've found is restarting. Usually it won't happen again for a while.

Answer 3

It is far from broken, make sure that no parts of you are touching it when you are writing besides the tool to write with (make sure your hand isn't rested on the device)