Windows XP runs New Hardware Wizard for usb keyboard and mouse, can't find drivers?

Question

I have a PC that up until a couple days ago was working fine. I moved it from one site to another and now when I plug in the USB mouse or keyboard (the same ones that were working previously) XP brings up the New Hardware Wizard. Going through it, the correct keyboard and mouse are identified, but XP can't find the drivers.

I've tried manually searching for the driver (using the Have Disk option) - the first file it's looking for is in the c:\i386 directory, but that installs a generic HID mouse device; the system then runs the hardware wizard for a new "unknown" device.

The system was SP2, I have installed SP3 in hopes that would help, and I've also downloaded and installed the mouse drivers from Dell's site (there are no specific drivers for the keyboard), with no change.

Before I completely reinstall XP, is there anything else I should try?

Answer 1

Do like i did http://www.microsoft.com/hardware/en-us it has drivers for all types of mouse and keybroads and they do work give it a try, word of advice upgrade to windows xp 3 , windows xp 1 and 2 are not working on most sites

Answer 2

Hello hhraish,



My name is Sandeep and I work for the Social Media and Community Team at Dell.

Please could you check if you have the drivers and utilities disc, if yes. Then install all the chipset drivers for this system, once this installation is complete restart the system and connect the keyboard and mouse and check the functionality.





Thanks,

Sandeep

Social Media and Community Professional

Order Status: http://dell.to/1fgKSTr

Download Drivers: http://dell.to/1hcxG98

Answer 3

Go to the device manager > choose on which device you are facing problem > go to update driver > and then click browse frm the computer and choose any suitable driver .. if it doesnt works do the same with different driver .

Answer 4

This often happens when the catalog cache is corrupted. Boot into safe mode and delete the %SystemRoot%\System32\catroot2 folder ( do not delete the "catroot" folder! only "catroot2"!).