WD Sharespace - Can't delete files?!?! Western Digital Storage Problem External drive. Active Directory.?

Question

My Sharespace drive is connected to my Active Directory domain.
PROBLEM
I find that I or the assigned user are unable to delete SOME of the files in a share where we apparently have full access.

Some files can be deleted, some can not, the resulting error message on files / folders that fail to delete is always
"Cannot Delete filename: Access is denied. make sure the disk is not full or write protected and that the file is not currently in use"

**Goes the same for renaming files, attempting to change owner of files etc.

I have tried to delete the stubborn files while logged in at the same machine as they originated, using the same login as they were backed up under. - no go.

I have tried to delete the files from my own machine logged in as myself (domainadmin), but no avail, even though I have "full access" of the Share, as set in the Sharespace software.

MY SETUPS
In the Sharespace I have created folders, using the following method:
login - go Advanced Mode - Folder Shares - Storage - Add, (provide Sharename, select CIFS, check the "setup access control after creating Share" - Submit - Then select the assigned users.. (There is a list of users that Sharespace pulls from the DC.)
...from the "unassigned users pane, to the Full Access pane, then Submit.

So I usually provide each share "full access" to 2 people, 1 for myself, as I am domain admin, and a single other user to allow them to store or backup data from their PC.

If I look in Advanced Mode - Folder Shares 'sharename' I see CIFS enabled.
If I look in Advanced Mode - Users - "sharename' -Modify, I can see that I and my assigned user have Full Access.

I use the folders to backup user data, some are straight file copies, some are made using NTBackup, some are images of partitions made with AcronisTrueImage.

Running out of space, need help, can't believe how un-integrated with Active Directory this device is.

Answer 1

I am having the exact same issue as well. Can't rename or delete files once created. Please help!!

Answer 2

We have this problem, too, and a work around, but not a fix. Turns out this device is marketed as a consumer device, and has problems when used as a domain member. Set your Windows Explorer to view the owner along with the other file information in one of the columns. Files that have normal permissions will list the owner as WDShareDrive\Admin (in our case), while files that cannot be deleted will have a very long numeric owner name with a few dashes. We tried changing permissions at the highest network level, but nothing worked. The NAS is separate from our main LAN, and is used as a pool directory, so everyone has equal access and can delete anything.



Our workaround:



We removed the NAS from the domain, which stops new files from having the "bad" owner.. Now, each user has to map the drive, and login as a different user, using the username and password for a common NAS account. These mappings persist on XP and Vista, but you need to login each time on 2000, which your IT person can fix.



To get normal access to the bad owner files, just copy them elsewhere on the drive. The copy will now have all files with normal permissions. Then, drag the old files with the bad permissions to a junk folder.



This can be done wholesale if there is enough room by copying all folders in the root directory to a temp directory. When complete and verified, move the entire root directory except the temp directory to a new junk directory. Finish by moving the contents of the temp directory to the root directory and deleting the now empty temp directory.



Yeah, those pesky files in the junk directory are still there taking up space, but everyone can use the drive normally now.



As some point we will backup this drive to our LAN, reformat the drives using the WD Share utilities, and then restore the data. Actually not sure if we can reformat, but changing the RAID settings says it deletes all data, so switching to a different setting and back may do it. If anyone figures this out please post.

Answer 3

Western Digital Share Space

Answer 4

Have the same problem, will post back solution, if I find one.

My setup is not in a domain, but workgroup of 12 clients.

Some files I can save, some I can't.. Really frustrating for my colleagues (and me).

Answer 5

it must be a possibility which you have lost the usb motive force for it attempt this get rid of the exterior force. reboot your computing device plug the exterior force into the usb port and turn on your computing device ought to discover the recent hardware and deploy the motive force for it, If no longer click on start up, administration panel, device, device supervisor and seem for cd/dvd drives click on it and seem to your force click on the force and verify to ensure no rely if it truly is working ok if no longer pick deploy motive force