A few months ago, I wrote this review of the WD My Book Pro Edition II drive. I hereby rescind anything positive I said about it. I am at the end of my patience with this drive, and Western Digital’s technical support has failed me. My three BIG problems with the drive are as follows:
1. It crashes my Mac (iMac G5 running Tiger). My iMac does great otherwise, and I have plenty of other external drives. When I connect the drive to the Mac, it will crash it either within minutes or within an hour or so. It’ll crash it so badly that I’ll need to do a hard reset.
2. It’s falsely advertised. It’s supposed to be a three-interface drive, and it isn’t. It DOES NOT work through Firewire 400 on the Mac. The computer just won’t see it, even if I connect the drive through USB first, initialize/reformat it through the Disk Utility, then reconnect it through Firewire. It seems that other Apple users are experiencing the same problems, even with Firewire 800 connections, as evidenced by their posts in the Apple forums.
3. The drive will overheat, its fan will go into overdrive, making a horrible noise, and it will shut down randomly, even during file transfers.
This drive is a failure. It’s marketed as a Pro drive to Mac users, but it can’t be used on the Mac. While it’ll work on the PC, one can only use it there in RAID 1 or RAID 0 when it’s formatted with FAT32 NTFS. If you want format it in FAT32 and RAID 1, so it’s usable on both PCs and Macs, you cannot do that with WD’s RAID Manager software. Of course, when it’s formatted in FAT32, keep in mind that files larger than 4 GB can’t go on the drive.
For the past few months, I’ve been going back and forth with Western Digital support. I’m now on my third replacement drive, which I’m shipping back today. It has the same problems outlined above, just like the other two drives.
What’s more, I’ve been getting crappy, used drives in replacement from Western Digital. They’re scratched, scuffed, and generally in bad shape when they get to me. I kept my original drive in pristine condition, and I’ve had to put up with progressively worse drives from them, aesthetically speaking. I refuse to keep doing this.
My desk has been a wiring mess since I made the horrible mistake of buying this really expensive paper weight. I’ve had to keep shuffling my data on and off the drive, and transfer it between my other drives to keep it alive. This drive, which was supposed to promote data safety and reliability through its RAID 1 capability, has made me feel extremely unsafe about my data.
I recorded a video last night to show you what I’m going through. I’m at the end of my patience with this product and with Western Digital, who seem bent on sticking their customers with this dud and refuse to do the proper thing and acknowledge they’ve messed up.